I lovingly handmake each piece of jewellery from my garden studio in Hampshire, England. Some of the pieces available to purchase from my website are made specially to order, therefore please note the delivery times detailed in the product description.
Delivery times are for in stock items only.
When items are sent to another country, your parcel is often handled by more than one postal service. When parcels are sent abroad, the actual delivery of the item is the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.
Items not received but tracked as being delivered
This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else has signed for it. You can check the signature of the person that has signed for the parcel, by entering your tracking number on the Royal Mail website. Please note that I do not refund or replace items that are tracked as being delivered. For this reason, I always recommend that you get items delivered to your home address.
Late and lost deliveries
If your delivery has been delayed, then please contact me and I will provide you with the tracking number to enable you to locate it with Royal Mail.
I cannot refund or replace lost items until 20 working days after the date of dispatch (30 days for international items) - this is when the Royal Mail classes items as being lost.