RETURNS & REFUNDS
If for any reason you are not completely satisfied with your online purchase and would like to return the item for a refund, please return the item within 28 days of receipt of your purchase.
Exempt from any refund are bespoke commissions or jewellery altered to a customer request.
To return an item:
Fill out the return form that is included with your delivery.
Package your item/s in the original box.
Follow the instructions on the return form to return your order back to me.
The return address is:
The Garden Studio
78 Oaktree Road,
Rebecca Oxenham does not accept any responsibility for any items lost, stolen, or damaged in transit so I recommend using a secure and tracked service to return the goods. These responsibilities are those of the customer.
When returning an item from overseas, please complete the return form and follow the steps above.
Please take care if a customs declaration form is required, to correctly mark the goods as a 'Returned Item'. This will ensure that no additional customs fees are incurred. In the instance that an item is incorrectly marked, and a customs fee is incurred, this will be passed onto the customer. This may also delay the returns process.
If you are at all uncertain about how to correctly fill in the customs form, then please speak with the relevant customs or post department before returning.
Any return received without a completed return form may unfortunately result in a delay in your refund being processed, and in some circumstances may be returned to the sender.
Returns received outside of the above stated timelines are accepted at my discretion.
Refunds will be issued within 14 days of receipt of your return.
All refunds of undamaged and unworn products that have been correctly returned, will be credited to the customer via the original method of purchase.
Unwanted gifts and goods returned without a receipt may be exchanged for a credit note.
Returning faulty goods
In the rare event that goods are delivered faulty or damaged please contact so I can arrange a replacement or a refund. If the package you receive is damaged or open, please do not accept the delivery and contact us immediately to arrange a replacement. Should this occur, we will cover additional delivery costs and re-arrange delivery of a new replacement item.
Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within the 6 months after delivery. All items that are returned as faulty will be assessed and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty. I offer a repairs service for such items. There will be a small charge for this service, to cover the cost of the repair along with any shipping costs incurred.
If you have received an item as a gift and do not have a receipt, I will happily provide a credit note for the current item price. This can be used on our website against the purchase of a different item with the same or greater value.
Online order cancellation
If you wish to cancel an order placed online please contact firstname.lastname@example.org.
Please note that once your order has been dispatched, it is not possible to cancel it. Once you have received your order, you have 28 days to return the item . In this circumstance, please follow the return instructions.
The above does not affect your statutory rights