Please note, by booking a course, workshop or class with us you are agreeing to be bound by our terms and conditions.

 

We reserve the right to change these terms and conditions at any time. Any changes are effective as soon as they are posted on our website. It is your responsibility to check our terms and conditions whenever you use the website or online booking system. Your continued use of the website will signify your acceptance of our latest terms and conditions.

 

Cancellation Policy

Available dates for all workshops, courses and classes are limited. Once booked and paid for, the dates agreed are secure. Cancellation and a full refund can only be obtained up to 2 weeks before the course starts. We regret that we cannot offer refunds or transfers to another date after this time for any reason except the following:-

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• If Rebecca Oxenham Jewellery have to move the class dates and you cannot commit to the new dates.

• If the government prohibits travel away from your home in your local area.

• If the government imposes restrictions which prevent people traveling. 

 

Proof that one of the above instances is your reason for cancelling will be required to generate a refund and an admin fee of £50 will be deducted from the refund amount. If you are booked on a class or course and you do not turn up on the day for any reason without contacting the school before it runs, no refund will be given.

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Please phone or email to let us know if you can’t attend or are going to be late so we are aware.

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Our class descriptions on the website explain the content of the class, the level of previous experience required and any additional costs or purchases you may incur in attending the class. It is your responsibility to ensure you book on a relevant class and fully understand what is involved, additional costs you will have to pay and our terms and conditions before you book. By booking and paying for a class, you confirm your agreement to these terms.

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Health and Safety Rules

If you turn up and we consider you to be incapable of working safely due to alcohol, drugs or general ill-health or fatigue, you will be excluded from the class with no refund. We reserve the right to exclude any student we feel may be a danger to themselves or other students.

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All our classes are professionally run and most involve hot work – butane or propane torches – chemicals and/or acids, spinning equipment and heavy tools. Students must come dressed appropriately for this environment. Closed in shoes, NO SANDALS, FLIP FLOPS ETC are allowed in the studio. Floaty, flammable fabrics should not be worn, dangling sleeves, scarves etc are also a hazard. We recommend wearing an apron or  clothes you are not worried about getting dirty.

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Some activities require you to wear protective goggles and/or masks. All health and safety rules must be observed at all times. If you arrive at the studio wearing inappropriate clothes or open shoes/sandals you will not be allowed to participate in activities involving hot work, chemicals or heavy tools. This is for your safety so please ensure you have a professional approach when you attend our classes.

We strongly suggest you take out travel insurance and check if this covers the class costs should you have to cancel.

If we have to cancel a class or course

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Occasionally we may have to cancel a course. You will always be offered the choice of an alternative date or a refund. We will give you as much notice as possible, however, we cannot be held responsible for your travel or accommodation costs.

When you book a place you are agreeing to the above terms and conditions.

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Coupon or voucher Usage

Coupons offering a discount are only valid for the specific classes, courses or products specified. They have a limited life and once expired they can no longer be used. Once a class, course or product is sold out, the coupon can no longer be used for that item. Full payment is required at the point of booking. Once a discounted class or course has been booked and paid for, it is subject to our standard cancellation policy. In the event that a class or course is cancelled by Rebecca Oxenham Jewellery, a refund will be given for the amount paid, not the full value of the class.

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Disclaimer

The content of this website and all information given to you by Rebecca Oxenham Jewellery is for your general use and information only. We reserve the right to change any of our content at any time. Rebecca Oxenham Jewellery is not liable for any use of the website or reliance on the content, nor are we liable if the website is unavailable for any reason. Rebecca Oxenham Jewellery is a company registered in England and Wales.

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Registered Address: Rebecca Oxenham Jewellery, 78 Oaktree Road, Southampton, Hampshire. SO18 1PH

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